Frequently Asked Questions

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It all starts with a Free estimate via zoom or over the phone. You can go to our get a quote tab on our home page, click there, and LETS GET STARTED!

The estimate process starts with a phone call or zoom meeting. 

The zoom call is 100% free and absolutely no commitment. 

Scheduling:

When you contact us we respond to you the same day M-F and if you contact us Saturday or Sunday we will contact you the following Monday. If at any time we need to reschedule we absolutely can.

Zoom call:

The zoom call is meant for our Production Team to provide you with a price range for your project. The zoom call also gives us a chance to virtually meet each other to ensure we will have effective communication throughout your entire project.

If possible during the call we will ask for rough measurements of the project. In order to take measurements you may need a tape measure, the measurements don't have to be precise, just a measurement to allow us a basic to go off of for your estimate. 

From the zoom call we will be able to provide an estimate which can be best described as a price range. We complete our estimates this way to provide the best possible service to our customers as we know many times customers don’t necessarily have a budget in mind. By providing you with a price range you are able to quickly get an idea of what your budget may need to be. We ask that you go over your finances prior to contacting us with your significant other or spouse so we don't waste your time in the process. Sometimes we may need to tailor your project to keep it within your desired price range. We will offer you different ideas and thoughts to help keep your project in budget and on time.

Once we agree upon the scope of work and price range for your project, then we can move forward to the consultation stage. 

Consultation:

The consultation is the next step after our zoom meeting. We start by scheduling a date and time for our skilled Project Consultant to meet with you in your home (this is the same employee you will have spoken to for your phone call or zoom estimate.) 

Once the consultation is scheduled we require a nonrefundable $200 consultation fee. After the payment clears and scheduled for your consultation, our Project Consultant will then meet with you and your spouse/significant other in your home. We ask that you clear roughly 1 to 2 hrs from your schedule to meet with us. 

During our consultation we will go over selections such as colors, different product choices, and desired time frame for your project. There are many levels of products to choose from, we will do our best to make the selection process smooth as silk. We know from experience what products to use to ensure you get the best value return on investment. While we are on site, we will take accurate measurements, and go into more detail to ensure your project matches your desires. We will take notes and work diligently to compile all the information we need to make your dreams a reality!

Our Project Consultant will then go back to our office and compile all of your selections putting together a final estimate for your project. Once we submit our concise estimate to you with all your selections and you agree to signing our contract, we will then collect cash or check for the project deposit. The deposit will vary based on project size and scope of work, your deposit will include all materials for the project. At this time your $200 consultation fee will be credited to your project. We ask for materials to be paid in full upfront, we do this so we can better serve you. This allows us to order the materials for your project before the project start date, that way they are ready for delivery at the start of your project which helps eliminate unforeseen supplier delays. 

Next we will get your project scheduled and order your materials! We look forward to seeing you soon and making your home improvement dreams come true!

If you for some reason choose not to go with Polaris Home Services then the $200 consultation fee will remain ours to cover our costs for your project consultation and compiling the finalized estimate.

We assign a Production & Sales Manager, and a Lead Carpenter to every project to ensure your project is properly managed. The Production & Sales Manager is a Polaris Home Services employee and they are responsible for all of the pricing, communication and backend/scheduling. 

Our Production Manager will have consistent communication with you and will handle any questions regarding changes to the scope of work, and the over all progress for your project. Your Production Manager will have weekly check-ins with you and our Lead Carpenter to keep you informed. 

Our Lead Carpenters are also Polaris Home Service employees, they will handle the on site tasks and the day to day construction process, they will be onsite daily usually between 7:30am to 4:00pm and can answer questions about the day to day progress and what their plan for the day or week may look like. 

Depending on your project we may have our subcontractor team members arrive sporadically throughout your project as they fit in our project timeline. We will always make sure you know a timeframe of their arrival well in advance so you know when to expect them. We ensure they will never arrive unannounced. We will also do our very best to be onsite when they arrive. In the rare event  one of our team members aren't available to be on site with our one of our subcontractor team members we ensure  they will have the same values and will hold themselves to the same standards we do. The only reason this situation would possibly occur is so we can ensure your project stays on schedule. With that being said, since 2019 we haven't ran into that situation yet.

We ask that any questions regarding schedule, selection delivery, price adjustments and concerns be directed to your Project Manager, as our Lead Carpenters and subcontractor team members  don't have the authority to answer those type of questions.

 Our project schedule is ever changing and it is our goal to communicate with you how we are progressing towards your project start date. On average for larger projects we have a 4 to 8 week window from contract signing to project start date, some factors where a adjustment may need to be made could be weather related or acts of God, supply chain issues, and product selections not being made in the time frame we need for ordering. For smaller projects we have a 2 to 4 week window. It is very important selections are made in a timely manor to gets selections ordered and received prior to your project start date. At Polaris Home Services it is our goal to get your project started within your desired start window however we ask for grace when events that happen out of our control are the cause for delay.

Polaris Home Services & Construction is a one stop shop for all of your remodeling needs, although, it is ultimately your responsibility to pay for all permits and any related fees, our team is here to help guide you through the process while we  prepare any paperwork that is required in setting up inspections.

When building permits require architectural design plans, various drawings, and other documentation, an expediter may be required in order to submit the documents. It is our job to let you know whether their services are required or not. If their services are required we will include their services as a separate line item on our formal bid. 

(Please note our bids are not the same as our estimates)

The process for flooring installation varies depending on the type of flooring you choose and the size of the project. Our team will work with you to develop a personalized plan for your flooring installation that meets your needs and ensures that the project is completed on time and on budget.

Polaris Home Services & Construction, LLC offers a wide variety of flooring materials, including hardwood, laminate, carpet, tile, and more. Contact us today to learn more about our flooring materials and services.

Polaris Home Services & Construction, LLC offers a range of flooring services, including hardwood flooring installation, laminate flooring installation, carpet installation, and more.

Polaris Home Services & Construction, LLC offers a range of tile services, including tile flooring installation, tile shower installation, tile backsplash installation, and more.

The process for tile installation varies depending on the type of tile you choose and the size of the project. Our team will work with you to develop a personalized plan for your tile installation that meets your needs and ensures that the project is completed on time and on budget. Whether its a custom shower or beautiful tile backsplash for your kitchen we have you covered start to finish.

Kitchen remodels have a lot of moving parts. 

Whether you are looking for a refresh by painting your cabinets, and replacing the countertops or a complete pull and replace/complete kitchen reconfiguration; nearly every kitchen remodel requires plumbing, electrical, drywall and painting services as part of the project. 

Kitchen remodels on average take 5 to 8 weeks depending on customer selections such as

1. The size of the kitchen
2. level of cabinet selection
3. countertop selection
4. Wait times

Sometimes wait times need to be considered with product selections, however,  we try our best to be ahead of the curve by ordering materials prior to the project start date whenever we can.

Skip the headache of being your own general contractor by having Polaris Home Services manage your project start to finish with our skillful team of qualified professionals and top notch communication.

With Polaris Home Services you can rest easy with peace of mind knowing we can handle every aspect of your remodel project in house with our skilled craftsman and team members.

Bathroom remodels have a lot of moving parts. 

Are you looking for a refresh by painting your cabinets, and replacing the countertops? Do you want to do a complete pull and replace/complete kitchen reconfiguration?

 Nearly every full or 1/2 bathroom remodel requires plumbing, electrical, drywall and painting services as part of the project.

Bath remodels on average take 2 to 6 weeks depending on customer selections such as, size of the bathroom, level of cabinet selection, and countertop selection. Sometimes there are wait times to be considered with selections.

We know supply chains still aren't what they use to be but since we have that knowledge we use it to our advantage to try our best to be ahead of the curve by ordering materials prior to the project start date whenever we can.

Skip the headache of being your own general contractor by having Polaris Home Services manage your project start to finish with our skillful team of qualified professionals and top notch communication. With Polaris Home Services you can rest easy with peace of mind knowing we can handle nearly every aspect of your project in house with our skilled team members.

When we say "Outdoor Living" we are referring to features that help you to enjoy backyard environment. 

Whether those features are a covered and heated porch to enjoy 3 of the 4 seasons, a full 4 seasons room, or an outdoor fireplace/entertainment area with or without an outdoor kitchen/bar lounge. 

It could even be as simple as a new deck, patio, screened in porch, or a combination of 2 or all 3. The possibilities are endless, you provide the budget and we will provide the team to make your backyard your staycation paradise!